No maintenance call outs in two years convinces Cynon Taf Community Housing Group of reliability & quality of ES4 WCs
The Eco Terrace is a sustainable refurbishment project of a row of six single skin brick walled Victorian terraced miners houses in Penrhiwceiber, in the Cynon Valley, delivered by Cynon Taf Community Housing Group, Rio Architects and BRE Wales in 2011. The family social housing units were refurbished to Ecohomes excellent/Code for Sustainable Homes Level 4.
Rio architects (www.rioarchitects.co.uk) specified Green Building Store’s ES4 WC for the project. However, after being installed successfully in the first phase of the project, the housing association, at the suggestion of the Contractor, decided to switch to cheaper toilets from another company.
After analysis of the maintenance call outs at the project over the two years since installation, Cynon Taf Housing Group Development Officer Neil Phillips has now insisted that the housing association goes back to specifying ES4 WCs, because they have had to constantly service the other toilets (usually having to replace the siphon within a few months), while there have been no call-outs or problems relating to toilets at the three properties where the ES4 WC was installed.
Neil Phillips commented:
“Rio Architects suggested the ES4 toilets because of the product’s reported track record in the commercial sector. Initially we were sceptical, but the fact that we have had no re-calls has really convinced us of the reliability and durability of the ES4. The other toilets we had are simply just not made to last. As a housing association, the initial cost of the product is less important than the lifecycle and maintenance costs. The ES4 may be a little more expensive initially but that cost is more than made up for in maintenance savings& lifecycle costs. We hope to use the ES4 toilet for any refurbishments we have going forward”.
Carl Roland, Technician at Rio architects responsible for the project commented:
“As a practice we always try to urge clients to think about long term benefits and energy savings of their specification choices. Sadly the client does not always have the luxury of following our recommendations and must accept frustrating constraints on capital expenditure beyond their immediate control. In the case of the ES4 we are delighted that the maintenance savings have convinced the housing association to re-specify the product. The client testimony we have received regarding its performance is very encouraging”