We would like to reassure our customers that Green Building Store is open for business, during these difficult times.
We have, of course, adjusted our ways of working to keep our staff and customers safe and are continually reviewing Government advice. All our product supply chains are operating effectively and our office functions are all continuing as normal. We are still supplying windows and doors to sites across the country, sending MVHR units and parts out and our warehouse is well stocked with Pro Clima airtightness materials, MVHR filters and Compacfoam. The only aspect of our work that is temporarily suspended is our window and door fitting service and our MVHR commissioning service.
Working from home
Most of Green Building Store’s staff are now working from home. Green Building Store is lucky in that the majority of our work can be undertaken with staff working from home. All staff can always be contacted by email and phone wherever they are. Simply call our switchboard on 01484 461705 to be put through.
New telephone system
To help with everyone working from home we now have a new web-based phone system. We are, inevitably, having a few teething problems with the system, so please bear with us if it isn’t as easy to get hold of us. We are still here and please keep trying our switchboard number on 01484 461705.
FREE resources and online training
Green Building Store has a wealth of FREE online resources on Passivhaus and low energy building available to access during this period of self-isolation. We have also now moved our FREE CPDs for building professionals online and are offering a series of FREE webinars on a diverse range of topics.
Delivery of goods
Our Warehouse and Despatch Manager is currently able to fulfill orders smoothly and orders are being sent out as usual, working on his own but with another member of staff on hand if needed. With the daily changing situation there may be some interruption to supply of products, although we intend to keep our warehousing and despatch open while we can. We will do everything we can to minimise this and keep customers fully informed.
With the safety of our staff and customers in mind, and bearing in mind current Government guidance, we have currently postponed all window fitting and MVHR commissioning on-site activity. Currently our own small construction team is working on site locally, in line with Government advice and after assessing the risk for a very small team on an isolated site taking all recommended safety precautions.
We have been working closely with our supply chain to manage and build stock levels of key products where possible. Our window manufacturers in Lithuania and the Czech Republic are taking appropriate safety and social distancing measures in compliance with their Government’s recommendations to keep their staff members safe, while ensuring, as far as possible, continuity of supply throughout this difficult period. With the unfolding situation, there may be some interruption to the supply of products.
Events are on hold
As a sensible precaution, we have cancelled all events at our Heath House Mill base planned for March – June and any forthcoming planned events are on hold for now as we await Government advice.
We find ourselves in a challenging global situation and everyone around the world is navigating the impact and effects of COVID-19. Green Building Store will continue to keep customers up to date on any impact on our business and continue to act in accordance with the government’s latest advice.