Terms & conditions

Terms & conditions

  • Environmental Construction Products Ltd (t/a Green Building Store or Green Building Company) – Standards Conditions of Sale – download PDF
  • Green Building Store  – Retail Non-bespoke Supplementary + cancellations – download PDF

Cookies

Our website uses cookies, which are small data files, on your computer or mobile device.  Over 90% of all websites use cookies.
Cookies are used to allow us to provide you with a high quality website, and to collect information about browsing activity.
By using and browsing the Green Building Store website, you consent to cookies being used. If you do not consent to the use of cookies, you should disable these within your web browser or refrain from using the Green Building Store website.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. If you have any questions or comments about privacy, please contact us.

Security

When you make a payment by card, online, your payment details are held on an SSL secure server. Your browser may notify you that you are moving to a secure area. You can check the security status of the secure server by clicking on the padlock icon at the bottom of the page when you enter this area. The current security certificate for the site will then be displayed, by following the links. Occasionally, with older browsers, you may see a message displayed indicating that the security certificate is invalid. You may need to upgrade your browser in these circumstances: we recommend viewing our site with Netscape version 4 or newer, Internet Explorer version 4 or newer and most other recent browsers.

When you make a purchase with our online shopping service our sales staff are notified by email of your order but they have to go online through a password protected secure server to look at the order and payment details. This means that your credit card details are only visible to our authorised staff. They are never sent unencrypted by email or otherwise, guaranteeing total security. When the purchase transaction is completed, your card details are permanently deleted from the secure server. We keep no records of your payment details on our own computers. We may keep a paper copy of your payment details, for a limited period, to comply with the requirements of our bank.

Information

All information on this website is provided in good faith. However, any use of the information is entirely at your own risk, no guarantee is given as to its suitability and Green Building Store does not accept any liability whatsoever for building performance or safety, regulatory compliance, or any other outcome which may result from its use or implementation.

Complaints

Our contact for complaints and privacy and security issues, is Chris Herring, who is a founder and director of the company.

If you wish to complain about a product or service we have supplied, please either telephone our sales team and confirm your complaint in writing/email to Chris Herring (see contact details below).

We will then:

  • acknowledge your complaint within 5 working days
  • keep you informed about any progress with your complaint
  • endeavour to inform you how long it will take to resolve your complaint.

Post: Green Building Store, Heath House Mill, Heath House Lane, Golcar, Huddersfield, HD7 4JW

Email:  chris@greenbuildingstore.co.uk

If you need to telephone us, you can call our sales team during normal office hours (0900 – 1700, Monday to Friday, excluding public holidays) on: 01484 461705 (national rates apply).

Affiliations & Accreditations